Shipping policy

Shipping Policy

At Prime Cure, we are committed to delivering your beauty products safely, securely, and on time. This Shipping Policy explains how we process, dispatch, and deliver orders across Pakistan.

1. Shipping Coverage

Prime Cure currently delivers orders across Pakistan through trusted courier partners.

We aim to make our products accessible to customers in major cities as well as other serviceable areas across the country. Delivery availability may vary for certain remote locations depending on courier coverage.

2. Order Processing

Orders are generally processed within 1–2 business days after successful order placement and confirmation.

For Cash on Delivery orders, our team may contact you by phone or WhatsApp to confirm your order before dispatch.

Orders placed during weekends, public holidays, major promotional campaigns, or periods of exceptionally high demand may require additional processing time.

3. Estimated Delivery Time

After your order has been dispatched, the estimated delivery time is:

  • Major Cities: 2–4 business days

  • Other Cities and Areas: 3–6 business days

  • Remote Areas: Up to 7 business days

These delivery times are estimates and are not guaranteed. Actual delivery time may vary depending on the courier service, destination, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

Applicable shipping charges will be communicated or displayed during the checkout/order process.

From time to time, Prime Cure may offer free shipping promotions. Free shipping offers may be subject to minimum order values, specific products, promotional periods, or other terms and conditions.

5. Cash on Delivery

Prime Cure offers Cash on Delivery (COD) on eligible orders across Pakistan.

For COD orders, customers are required to pay the complete order amount to the courier representative at the time of delivery.

Customers should ensure that someone is available at the provided delivery address to receive and pay for the parcel.

6. Order Confirmation

To ensure successful delivery, Prime Cure may contact customers to verify:

  • Customer name

  • Phone number

  • Complete delivery address

  • Order details

  • COD order confirmation

If we are unable to confirm an order, the order may be delayed or cancelled.

7. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please make sure your:

  • Full name

  • Active phone number

  • House/shop number

  • Street or area name

  • City

  • District

  • Any nearby landmark

are correctly provided.

Prime Cure will not be responsible for delivery delays or failed deliveries resulting from incorrect, incomplete, or inaccurate information provided by the customer.

8. Shipment Tracking

Once your order has been dispatched, tracking details may be provided through your registered phone number, WhatsApp, SMS, or other available communication channels.

Customers can use the provided tracking information to check the status of their shipment through the relevant courier service.

9. Delivery Attempts

Our courier partner may make multiple attempts to deliver your order.

If the customer is unavailable, provides an incorrect address, refuses to receive the parcel, or cannot be contacted, the parcel may be returned to Prime Cure.

Additional shipping charges may apply if the customer requests the order to be re-dispatched.

10. Delayed Deliveries

While we work with our courier partners to ensure timely delivery, Prime Cure cannot guarantee delivery on a specific date or time.

Delivery may be delayed due to:

  • Severe weather conditions

  • Public holidays

  • Courier operational issues

  • Strikes or road closures

  • High order volumes

  • Incorrect delivery information

  • Remote-area delivery restrictions

  • Unforeseen circumstances

We appreciate your patience in such situations.

11. Damaged or Open Parcels

Customers are advised to carefully inspect the parcel at the time of delivery.

If the parcel appears visibly damaged, opened, or tampered with, please contact Prime Cure customer support as soon as possible and provide relevant details or photographic/video evidence where applicable.

12. Returned or Undelivered Orders

If an order is returned to Prime Cure because of an incorrect address, repeated delivery failure, customer refusal, or unavailability, the customer may be required to cover applicable re-delivery charges before the order is dispatched again.

Repeated refusal of COD orders may result in restrictions on future COD purchases.

13. Changes to Shipping Information

If you need to change your delivery address or other shipping information after placing an order, please contact Prime Cure as soon as possible.

We cannot guarantee that changes can be made once an order has already been dispatched.

14. Contact Us

If you have any questions regarding your order, delivery status, or shipping, please contact our customer support team.

Our team will do its best to assist you and provide the latest available information regarding your shipment.

Prime Cure

Beauty | Care | Confidence